UCCXD - Deploying Cisco Unified Contact Center Express Course in Diyarbakir

  • Hands-on training delivered by expert instructors
  • Flexible learning options: classroom, online or blended
  • Real-world scenarios and case studies
  • Internationally recognised certification programme
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UCCXD - Deploying Cisco Unified Contact Center Express Course
184 Ratings
1092 Learners
Current Section Overview

In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

The official UCCXD - Deploying Cisco Unified Contact Center Express Course in Diyarbakir offers career-ready training, online personalization, and a professional certification exam through AcademyTech.

Training Delivery Options

Corporate Training

Custom-designed training programs for teams and organizations

What's included:

  • Tailored curriculum aligned with your business and technical objectives
  • Flexible delivery options: online or on-site
  • Training delivered at customer premises or AcademyTech facilities
  • Pre-training skills assessment and post-training evaluation
  • Training progress tracking and performance reporting
  • Dedicated AcademyTech training coordinator throughout the engagement
PREMIUM
Online 1-on-1 Private (Bootcamp)

Personalized, instructor-led training focused on your goals

What's included:

  • Fully private, instructor-led 1-on-1 training sessions
  • Flexible scheduling based on your availability
  • Hands-on labs and real-world scenarios
  • Bootcamp-style delivery based on classroom training curricula
  • Session recordings and comprehensive learning materials
  • Ideal for executives, consultants, and professionals
Classroom Training (Open Enrollment)

Scheduled public classes led by expert instructors

What's included:

  • Fixed schedules with clearly defined start dates
  • Instructor-led classroom or live online sessions
  • Interactive labs and hands-on practical exercises
  • Official course materials (where applicable)
  • Certificate of participation upon completion
  • Ideal for individuals and small groups
Request more information about training.

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Prefered Mode of Contact

  Online 1-on-1 Private (Bootcamp) for UCCXD - Deploying Cisco Unified Contact Center Express Course

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Group Discount up to 30%

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
May 2026 - June 2026
30 Sat
31 Sun
09:00-17:00 (EST)
Online
142,560 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
June 2026
8 Mon
9 Tue
09:00-17:00 (EST)
Online
142,560 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
June 2026
13 Sat
14 Sun
09:00-17:00 (EST)
Online
142,560 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
June 2026
22 Mon
23 Tue
09:00-17:00 (EST)
Online
Early Bird %7 Discount
142,560 ₺
133,650 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
June 2026
27 Sat
28 Sun
09:00-17:00 (EST)
Online
Early Bird %7 Discount
142,560 ₺
133,650 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
July 2026
6 Mon
7 Tue
09:00-17:00 (EST)
Online
Early Bird %7 Discount
142,560 ₺
133,650 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
July 2026
11 Sat
12 Sun
09:00-17:00 (EST)
Online
Early Bird %7 Discount
142,560 ₺
133,650 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
July 2026
20 Mon
21 Tue
09:00-17:00 (EST)
Online
Early Bird %7 Discount
142,560 ₺
133,650 ₺

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
July 2026
25 Sat
26 Sun
09:00-17:00 (EST)
Online
Early Bird %7 Discount
142,560 ₺
133,650 ₺
Schedule Specific Date

Are you looking for a SPECIFIC DATE for your "UCCXD - Deploying Cisco Unified Contact Center Express Course" Training?

Who Should Attend

  • Systems integrators who deploy Cisco Unified CCX
  • System engineers, architects, and support staff who:
  • Maintain and configure Finesse supervisor and Finesse agent clients 
  • Write scripts and maintain script integrity 
  • Require a fundamental understanding of the issues and solutions related to implementation 
  • Maintain the server system and telephony system for the contact center

Course Content

1 1. Cisco Unified CCX
2 2. Designing and Ordering
3 3. Installation and Configuration
4 4. Unified CCX Editor
5 5. Basic Unified CCX Editor Steps
6 6. Caller and System Inputs
7 7. Database Access
8 8. Logical Operations
9 9. Caller Transfers
10 10. Configuring Unified CCX
11 11. Finesse Product Suite
12 12. Unified CCX Script Techniques
13 13. Finesse Administrator
14 14. Outbound Dialer and Agent Chat
15 15. Session Management
16 16. Media Resource Control Protocol (MRCP) Speech Technologies
17 17. Reporting
18 18. Servicing and Troubleshooting

Frequently Asked Questions

"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 142,560 ₺.

The total duration (day) of the One-to-One UCCXD - Deploying Cisco Unified Contact Center Express Course program is 2.

Note: If you prefer to take this course onsite, the total duration will be 3, as required by the training vendor’s delivery standards.

We can also deliver this UCCXD - Deploying Cisco Unified Contact Center Express Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 3, as required by the training vendor’s delivery standards.

 

Official training materials (for UCCXD - Deploying Cisco Unified Contact Center Express Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

Recommendations by our happy graduates.

DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))

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"UCCXD - Deploying Cisco Unified Contact Center Express Course"

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