UCCXD - Deploying Cisco Unified Contact Center Express Course in Bursa
In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.
The official UCCXD - Deploying Cisco Unified Contact Center Express Course in Bursa offers career-ready training, online personalization, and a professional certification exam through AcademyTech.
Training schedule for "UCCXD - Deploying Cisco Unified Contact Center Express Course"
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
UCCXD - Deploying Cisco Unified Contact Center Express Course
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Who Should Attend
- Systems integrators who deploy Cisco Unified CCX
- System engineers, architects, and support staff who:
- Maintain and configure Finesse supervisor and Finesse agent clients
- Write scripts and maintain script integrity
- Require a fundamental understanding of the issues and solutions related to implementation
- Maintain the server system and telephony system for the contact center
Course Content
- 1. Cisco Unified CCX
- 2. Designing and Ordering
- 3. Installation and Configuration
- 4. Unified CCX Editor
- 5. Basic Unified CCX Editor Steps
- 6. Caller and System Inputs
- 7. Database Access
- 8. Logical Operations
- 9. Caller Transfers
- 10. Configuring Unified CCX
- 11. Finesse Product Suite
- 12. Unified CCX Script Techniques
- 13. Finesse Administrator
- 14. Outbound Dialer and Agent Chat
- 15. Session Management
- 16. Media Resource Control Protocol (MRCP) Speech Technologies
- 17. Reporting
- 18. Servicing and Troubleshooting
Frequently Asked Questions
"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 83,160 ₺.
The total duration (day) of the One-to-One UCCXD - Deploying Cisco Unified Contact Center Express Course program is 3.
Note: If you prefer to take this course onsite, the total duration will be 5, as required by the training vendor’s delivery standards.
We can also deliver this UCCXD - Deploying Cisco Unified Contact Center Express Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.
Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.
If you prefer to take this course as a group (onsite), the total duration will be 5, as required by the training vendor’s delivery standards.
Official training materials (for UCCXD - Deploying Cisco Unified Contact Center Express Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
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