In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

Looking to expand your knowledge and acquire new skills? Consider enrolling in "UCCXD - Deploying Cisco Unified Contact Center Express Course" course. No matter where you are, including Ankara, you can take advantage of our expert instructors at AcademyTech's cutting-edge training centers, online learning platforms, or even at your own training facilities. If you're a representative of a company or a large organization, we can arrange training programs tailored to your needs at the most convenient locations, or even deliver them at your workplace. Whether you're an individual or part of a large team, we're here to provide comprehensive support for your "UCCXD - Deploying Cisco Unified Contact Center Express Course" training.

  Training schedule for "UCCXD - Deploying Cisco Unified Contact Center Express Course"

December
2024
14
Sat
15
Sun
16
Mon
One to One - Online
09:00-17:00 (EST)
AT6612V243491
38,350 ₺
December
2024
23
Mon
24
Tue
25
Wed
One to One - Online
09:00-17:00 (EST)
AT6612V243581
38,350 ₺
December
2024
28
Sat
29
Sun
30
Mon
One to One - Online
09:00-17:00 (EST)
AT6612V243631
38,350 ₺
January
2025
6
Mon
7
Tue
8
Wed
One to One - Online
09:00-17:00 (EST)
AT6612V250061
38,350 ₺
32,870 ₺
Early bird discount
January
2025
11
Sat
12
Sun
13
Mon
One to One - Online
09:00-17:00 (EST)
AT6612V250111
38,350 ₺
32,870 ₺
Early bird discount
January
2025
20
Mon
21
Tue
22
Wed
One to One - Online
09:00-17:00 (EST)
AT6612V250201
38,350 ₺
32,870 ₺
Early bird discount
January
2025
25
Sat
26
Sun
27
Mon
One to One - Online
09:00-17:00 (EST)
AT6612V250251
38,350 ₺
32,870 ₺
Early bird discount
February
2025
3
Mon
4
Tue
5
Wed
One to One - Online
09:00-17:00 (EST)
AT6612V250341
38,350 ₺
32,870 ₺
Early bird discount
February
2025
8
Sat
9
Sun
10
Mon
One to One - Online
09:00-17:00 (EST)
AT6612V250391
38,350 ₺
32,870 ₺
Early bird discount

Who Should Attend

  • Systems integrators who deploy Cisco Unified CCX
  • System engineers, architects, and support staff who:
  • Maintain and configure Finesse supervisor and Finesse agent clients 
  • Write scripts and maintain script integrity 
  • Require a fundamental understanding of the issues and solutions related to implementation 
  • Maintain the server system and telephony system for the contact center

Course Content

  • 1. Cisco Unified CCX
  • 2. Designing and Ordering
  • 3. Installation and Configuration
  • 4. Unified CCX Editor
  • 5. Basic Unified CCX Editor Steps
  • 6. Caller and System Inputs
  • 7. Database Access
  • 8. Logical Operations
  • 9. Caller Transfers
  • 10. Configuring Unified CCX
  • 11. Finesse Product Suite
  • 12. Unified CCX Script Techniques
  • 13. Finesse Administrator
  • 14. Outbound Dialer and Agent Chat
  • 15. Session Management
  • 16. Media Resource Control Protocol (MRCP) Speech Technologies
  • 17. Reporting
  • 18. Servicing and Troubleshooting

Frequently Asked Questions

"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 32,870 ₺.

"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in two different ways.

The tuition fee as a group is 86,400 ₺. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 32,870 ₺.

Our "UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are one-to-one 5 days,

Our "UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are group 3 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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