This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

Who Should Attend

  • Process owners
  • Process managers
  • Employees and managers responsible for designing, re-engineering or improving processes
  • Consultants guiding their clients through process improvement initiatives

Course Content

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organizational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

Frequently Asked Questions

"Certified Agile Process Owner (CAPO)® Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 0 €.

"Certified Agile Process Owner (CAPO)® Course" trainings are given in two different ways.

The tuition fee as a group is 0 €. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 0 €.

Our "Certified Agile Process Owner (CAPO)® Course" trainings are one-to-one 0 days,

Our "Certified Agile Process Owner (CAPO)® Course" trainings are group 0 days,


Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification


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