Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in Florida

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303 Learners
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AcademyTech
Current Section Overview

AcademyTech delivers this official Microsoft experience to help organizations across United States strengthen their customer engagement strategies using Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course. With AcademyTech’s expert-led approach, participants learn how to streamline customer service operations through intelligent case management, automated case creation, and effective queue handling. AcademyTech emphasizes practical skills that allow professionals to focus more on meaningful customer interactions while improving efficiency and service quality within Dynamics 365 Customer Service.

Through AcademyTech training delivered in Florida and supported across United States, learners gain hands-on experience guided by globally recognized instructors. Using Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course, AcademyTech walks participants through the full customer service lifecycle, from case creation and customer communication to case resolution and data-driven analysis. By leveraging insights and analytics, AcademyTech enables professionals to resolve issues faster, improve consistency, and proactively reduce future customer service challenges.

Training Delivery Options

PREMIUM
Online 1-on-1 Private (Bootcamp)

Personalized, instructor-led training focused on your goals

What's included:

  • Fully private, instructor-led 1-on-1 training sessions
  • Flexible scheduling based on your availability
  • Hands-on labs and real-world scenarios
  • Bootcamp-style delivery based on classroom training curricula
  • Session recordings and comprehensive learning materials
  • Ideal for executives, consultants, and professionals
$ 1,600
Corporate Training

Custom-designed training programs for teams and organizations

What's included:

  • Tailored curriculum aligned with your business and technical objectives
  • Flexible delivery options: online or on-site
  • Training delivered at customer premises or AcademyTech facilities
  • Pre-training skills assessment and post-training evaluation
  • Training progress tracking and performance reporting
  • Dedicated AcademyTech training coordinator throughout the engagement
$ 1,200
Classroom Training (Open Enrollment)

Scheduled public classes led by expert instructors

What's included:

  • Fixed schedules with clearly defined start dates
  • Instructor-led classroom or live online sessions
  • Interactive labs and hands-on practical exercises
  • Official course materials (where applicable)
  • Certificate of participation upon completion
  • Ideal for individuals and small groups
$ 1,560
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  Online 1-on-1 Private (Bootcamp) for Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

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Group Discount up to 30%

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
May 2026
2 Sat
3 Sun
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
May 2026
6 Wed
7 Thu
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
May 2026
11 Mon
12 Tue
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
May 2026
16 Sat
17 Sun
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
May 2026
20 Wed
21 Thu
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
May 2026
25 Mon
26 Tue
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
May 2026 - June 2026
30 Sat
31 Sun
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
June 2026
3 Wed
4 Thu
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
June 2026
8 Mon
9 Tue
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
June 2026
13 Sat
14 Sun
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
June 2026
17 Wed
18 Thu
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
June 2026
22 Mon
23 Tue
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
June 2026
27 Sat
28 Sun
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
July 2026
1 Wed
2 Thu
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
May 2026
2 Sat
3 Sun
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
May 2026
11 Mon
12 Tue
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
May 2026
16 Sat
17 Sun
09:00-17:00 (EST)
Online
1,600 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
May 2026
25 Mon
26 Tue
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
May 2026 - June 2026
30 Sat
31 Sun
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
June 2026
8 Mon
9 Tue
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
June 2026
13 Sat
14 Sun
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
June 2026
22 Mon
23 Tue
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
June 2026
27 Sat
28 Sun
09:00-17:00 (EST)
Online
Early Bird %5 Discount
1,600 $
1,520 $
Exam fee is not included
Schedule Specific Date

Are you looking for a SPECIFIC DATE for your "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" Training?

Who Should Attend

  • Dynamics 365 Functional Consultants
  • Customer Engagement Professionals
  • Business Requirements Analysts
  • Solution Configuration Specialists
  • Application Integration Professionals

Career Outcomes

Validated by global market data and employer demand.

This certification program goes beyond technical expertise; it enhances your professional value by opening doors to top-tier career opportunities. Elevate your career by validating your skills with salary benchmarks based on current market data.

Career Paths
ERP Solution Consultant
Dynamics 365 Finance Consultant
Digital Transformation Consultant
CRM Business Analyst
Annual Salary
Min.
 
Average
 
Max.
Source: Glassdoor
Where Our Graduates Work

Source: Indeed

ERP Solution Consultant
Annual Salary
USD 120K
Min.
 
USD 156K
Average
 
USD 206K
Max.
Source: Glassdoor
Where Our Graduates Work
SAP SAP
Oracle Oracle
Accenture Accenture
Deloitte Deloitte

Source: Indeed

Dynamics 365 Finance Consultant
Annual Salary
USD 108K
Min.
 
USD 143K
Average
 
USD 191K
Max.
Source: Glassdoor
Where Our Graduates Work
Microsoft Microsoft
Capgemini Capgemini
Accenture Accenture
Deloitte Deloitte

Source: Indeed

Digital Transformation Consultant
Annual Salary
USD 182K
Min.
 
USD 243K
Average
 
USD 332K
Max.
Source: Glassdoor
Where Our Graduates Work
Accenture Accenture
Deloitte Deloitte
PwC PwC
Capgemini Capgemini

Source: Indeed

CRM Business Analyst
Annual Salary
USD 92K
Min.
 
USD 117K
Average
 
USD 151K
Max.
Source: Glassdoor
Where Our Graduates Work
Salesforce Salesforce
Microsoft Microsoft
Adobe Adobe
Accenture Accenture

Source: Indeed

Position yourself for high-impact roles in leading global organizations.

Course Content

1 Work with cases in Dynamics 365 Customer Service
2 Work with entitlements and service level agreements in Dynamics 365 Customer Service
3 Work with Knowledge Management Solutions in Dynamics 365 Customer Service
4 Help service reps be more productive in Dynamics 365 Customer Service
5 Route and distribute work in Dynamics 365 Customer Service
6 Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
7 Create surveys with Dynamics 365 Customer Voice
8 Get started with Dynamics 365 Customer Service scheduling
9 Work with Customer Service Insights

Frequently Asked Questions

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 1,600 $.

The total duration (day) of the One-to-One Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course program is 2.

Note: If you prefer to take this course onsite, the total duration will be 4, as required by the training vendor’s delivery standards.

We can also deliver this Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 4, as required by the training vendor’s delivery standards.

 

Official training materials (for Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Microsoft Dynamics 365 Customer Service enhances enterprise capability in Dynamics 365 ERP solution. CRM platform. enterprise resource planning. business process automation. digital transformation strategy. Organizations across Finance. Healthcare. Manufacturing. and Enterprise IT use these competencies to modernize systems. improve resilience. and build scalable digital foundations. The focus goes beyond tools—it's about aligning technology with long-term business value.

From optimizing infrastructure and securing digital assets to automating workflows and improving system performance. expertise in Dynamics 365 ERP solution. CRM platform. enterprise resource planning. business process automation. digital transformation strategy directly addresses operational inefficiencies. This training provides practical insight that supports smarter decision-making and measurable performance improvement.

In today’s competitive landscape. mastery of Dynamics 365 ERP solution. CRM platform. enterprise resource planning. business process automation. digital transformation strategy enables organizations to innovate confidently. protect critical systems. and scale strategically. The approach is professional yet practical—designed to support both technical excellence and business leadership objectives.

Exam & Certification

The assessment framework validates whether candidates can perform tasks confidently in real-world environments.

Combining instructor-led sessions with self-paced study often produces the best certification outcomes.

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

Recommendations by our happy graduates.

AcademyTech is very affordable and a perfect online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. A typical day insisted of some prep time in the morning, lots of time for Q and A during the course. Verify flexible schedule and very knowledgeable trainers.

Our Company is an Oil & Natural Gas Company in Libya, and our Microsoft Azure Courses given by AcademyTech at Istanbul. We are really glad for the Microsoft Azure Courses which is held at AcademyTech's venue named as Artois Cadde. Moreover the great courses, we have been hosted by the management team in Artois Restaurant at evenings with their tastefull cocktails and Pastas.  

I joined an online 3 days Microsoft course, with great student guides and lab guides, coupled with an instructor (Konstantin Ceran) who made the topics interesting with with knowledge of the subject matter.
I was in doubt to take this Microsoft course as Online.But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Just completed the 20703 - Administering SCCM course. Top notch training materials, lab and instruction. Thank you for a great class Mr. Kosta
Microsoft Power BI Training by Kosta was actually well tailored to match a novice like me. Online Training Systems and the team (Seyma) behind it also did a good job in following up and arranging everything required for and before the training neatly. Thank you.!
Took the one day Azure fundamentals. Really enjoyed this course. I have better understanding of Azure. The delivery of this course was great. It was not too technical it was good to have a good picture. Really enjoyed the instructor also showing how things are working in Azure. It's not just a lecture you get to see the components in actions.
Very good instructor and very good course (Azure Fundamentals) - I don't like the word "Excellent", I generally use it only for sightseeing :))

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