The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

  Training schedule for "CCEA - Administering Cisco Contact Center Enterprise Course"

July
2022
27
Wed
28
Thu
29
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V222081
7,200 $
6,480 $
July
2022
4
Mon
5
Tue
6
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V221851
7,200 $
June
2022
25
Sat
26
Sun
27
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V221761
7,200 $
July
2022
18
Mon
19
Tue
20
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V221991
7,200 $
6,480 $
August
2022
10
Wed
11
Thu
12
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V222221
7,200 $
6,480 $
July
2022
13
Wed
14
Thu
15
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V221941
7,200 $
August
2022
6
Sat
7
Sun
8
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V222181
7,200 $
6,480 $
August
2022
15
Mon
16
Tue
17
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V222271
7,200 $
6,480 $
July
2022
23
Sat
24
Sun
25
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V222041
7,200 $
6,480 $
August
2022
1
Mon
2
Tue
3
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V222131
7,200 $
6,480 $
July
2022
9
Sat
10
Sun
11
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V221901
7,200 $
August
2022
24
Wed
25
Thu
26
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V222361
7,200 $
6,480 $
August
2022
20
Sat
21
Sun
22
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V222321
7,200 $
6,480 $
August
2022
6
Sat
7
Sun
8
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V222181
7,200 $
6,480 $
August
2022
20
Sat
21
Sun
22
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V222321
7,200 $
6,480 $
July
2022
9
Sat
10
Sun
11
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V221901
7,200 $
August
2022
15
Mon
16
Tue
17
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V222271
7,200 $
6,480 $
August
2022
1
Mon
2
Tue
3
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V222131
7,200 $
6,480 $
July
2022
23
Sat
24
Sun
25
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V222041
7,200 $
6,480 $
June
2022
25
Sat
26
Sun
27
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V221761
7,200 $
July
2022
18
Mon
19
Tue
20
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V221991
7,200 $
6,480 $
July
2022
4
Mon
5
Tue
6
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V221851
7,200 $

Who Should Attend

  • Account and project managers
  • Contact Center Enterprise (CCE) administrators
  • Deployment engineers
  • Technical sales

Course Content

  • Cisco Unified Contact Center Review
  • Deploying Basic Call Settings
  • Building a Basic Cisco Unified Contact Center Enterprise Script
  • Configuring Basic Agent Functionality
  • Configuring Basic Call Treatment and Queuing
  • Implementing Precision Routing
  • Configuring RONA Support
  • Configuring Agent Teams and Supervisors
  • Administering the Cisco Finesse Desktop
  • Implementing Voice XML Applications
  • Configuring Roles, Departments, and Business Hours
  • Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)

Frequently Asked Questions

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 6,480 $.

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 6,480 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 6,480 $.

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are one-to-one 4 days,

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"CCEA - Administering Cisco Contact Center Enterprise Course"

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