The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

  Training schedule for "CCEA - Administering Cisco Contact Center Enterprise Course"

June
2024
15
Sat
16
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241671
7,920 $
June
2024
19
Wed
20
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241711
7,920 $
June
2024
24
Mon
25
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241761
7,920 $
29 June 2024 - 1 Jul
One to One - Online
09:00-17:00 (EST)
AT6609V241811
7,920 $
July
2024
3
Wed
4
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241851
7,920 $
July
2024
8
Mon
9
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241901
7,920 $
7,130 $
Early bird discount
July
2024
13
Sat
14
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241951
7,920 $
7,130 $
Early bird discount
July
2024
17
Wed
18
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241991
7,920 $
7,130 $
Early bird discount
July
2024
22
Mon
23
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V242041
7,920 $
7,130 $
Early bird discount
July
2024
27
Sat
28
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V242091
7,920 $
7,130 $
Early bird discount
31 July 2024 - 2 Aug
One to One - Online
09:00-17:00 (EST)
AT6609V242131
7,920 $
7,130 $
Early bird discount
August
2024
5
Mon
6
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V242181
7,920 $
7,130 $
Early bird discount
August
2024
10
Sat
11
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V242231
7,920 $
7,130 $
Early bird discount
June
2024
15
Sat
16
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241671
7,920 $
June
2024
24
Mon
25
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241761
7,920 $
29 June 2024 - 1 Jul
One to One - Online
09:00-17:00 (EST)
AT6609V241811
7,920 $
July
2024
8
Mon
9
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241901
7,920 $
7,130 $
Early bird discount
July
2024
13
Sat
14
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241951
7,920 $
7,130 $
Early bird discount
July
2024
22
Mon
23
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V242041
7,920 $
7,130 $
Early bird discount
July
2024
27
Sat
28
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V242091
7,920 $
7,130 $
Early bird discount
August
2024
5
Mon
6
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V242181
7,920 $
7,130 $
Early bird discount
August
2024
10
Sat
11
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V242231
7,920 $
7,130 $
Early bird discount

Who Should Attend

  • Account and project managers
  • Contact Center Enterprise (CCE) administrators
  • Deployment engineers
  • Technical sales

Course Content

  • Cisco Unified Contact Center Review
  • Deploying Basic Call Settings
  • Building a Basic Cisco Unified Contact Center Enterprise Script
  • Configuring Basic Agent Functionality
  • Configuring Basic Call Treatment and Queuing
  • Implementing Precision Routing
  • Configuring RONA Support
  • Configuring Agent Teams and Supervisors
  • Administering the Cisco Finesse Desktop
  • Implementing Voice XML Applications
  • Configuring Roles, Departments, and Business Hours
  • Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)

Frequently Asked Questions

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,130 $.

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 7,200 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 7,130 $.

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are one-to-one 4 days,

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"CCEA - Administering Cisco Contact Center Enterprise Course"

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