The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

  Training schedule for "CCEA - Administering Cisco Contact Center Enterprise Course"

June
2023
5
Mon
6
Tue
7
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231561
7,200 $
June
2023
10
Sat
11
Sun
12
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V231611
7,200 $
June
2023
14
Wed
15
Thu
16
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V231651
7,200 $
June
2023
19
Mon
20
Tue
21
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231701
7,200 $
June
2023
24
Sat
25
Sun
26
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V231751
7,200 $
6,480 $
June
2023
28
Wed
29
Thu
30
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V231791
7,200 $
6,480 $
July
2023
3
Mon
4
Tue
5
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231841
7,200 $
6,480 $
July
2023
8
Sat
9
Sun
10
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V231891
7,200 $
6,480 $
July
2023
12
Wed
13
Thu
14
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V231931
7,200 $
6,480 $
July
2023
17
Mon
18
Tue
19
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231981
7,200 $
6,480 $
July
2023
22
Sat
23
Sun
24
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V232031
7,200 $
6,480 $
July
2023
26
Wed
27
Thu
28
Fri
One to One - Online
09:00-17:00 (EST)
AT6609V232071
7,200 $
6,480 $
31 July 2023 - 2 Aug
One to One - Online
09:00-17:00 (EST)
AT6609V232121
7,200 $
6,480 $
June
2023
5
Mon
6
Tue
7
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231561
7,200 $
June
2023
10
Sat
11
Sun
12
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V231611
7,200 $
June
2023
19
Mon
20
Tue
21
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231701
7,200 $
June
2023
24
Sat
25
Sun
26
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V231751
7,200 $
6,480 $
July
2023
3
Mon
4
Tue
5
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231841
7,200 $
6,480 $
July
2023
8
Sat
9
Sun
10
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V231891
7,200 $
6,480 $
July
2023
17
Mon
18
Tue
19
Wed
One to One - Online
09:00-17:00 (EST)
AT6609V231981
7,200 $
6,480 $
July
2023
22
Sat
23
Sun
24
Mon
One to One - Online
09:00-17:00 (EST)
AT6609V232031
7,200 $
6,480 $
31 July 2023 - 2 Aug
One to One - Online
09:00-17:00 (EST)
AT6609V232121
7,200 $
6,480 $

Who Should Attend

  • Account and project managers
  • Contact Center Enterprise (CCE) administrators
  • Deployment engineers
  • Technical sales

Course Content

  • Cisco Unified Contact Center Review
  • Deploying Basic Call Settings
  • Building a Basic Cisco Unified Contact Center Enterprise Script
  • Configuring Basic Agent Functionality
  • Configuring Basic Call Treatment and Queuing
  • Implementing Precision Routing
  • Configuring RONA Support
  • Configuring Agent Teams and Supervisors
  • Administering the Cisco Finesse Desktop
  • Implementing Voice XML Applications
  • Configuring Roles, Departments, and Business Hours
  • Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)

Frequently Asked Questions

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 6,480 $.

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 6,480 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 6,480 $.

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are one-to-one 4 days,

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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Recommendations by our happy graduates.

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"CCEA - Administering Cisco Contact Center Enterprise Course"

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