CCEA - Administering Cisco Contact Center Enterprise Course in United States
AT6609
The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
Training schedule for "CCEA - Administering Cisco Contact Center Enterprise Course"
Who Should Attend
- Account and project managers
- Contact Center Enterprise (CCE) administrators
- Deployment engineers
- Technical sales
Course Content
- Cisco Unified Contact Center Review
- Deploying Basic Call Settings
- Building a Basic Cisco Unified Contact Center Enterprise Script
- Configuring Basic Agent Functionality
- Configuring Basic Call Treatment and Queuing
- Implementing Precision Routing
- Configuring RONA Support
- Configuring Agent Teams and Supervisors
- Administering the Cisco Finesse Desktop
- Implementing Voice XML Applications
- Configuring Roles, Departments, and Business Hours
- Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)
Frequently Asked Questions
"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 7,130 $.
The total duration (day) of the One-to-One CCEA - Administering Cisco Contact Center Enterprise Course program is 2.
Note: If you prefer to take this course onsite, the total duration will be 4, as required by the training vendor’s delivery standards.
We can also deliver this CCEA - Administering Cisco Contact Center Enterprise Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.
Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.
If you prefer to take this course as a group (onsite), the total duration will be 4, as required by the training vendor’s delivery standards.
Official training materials (for CCEA - Administering Cisco Contact Center Enterprise Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
Emily Paul
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Bruno Deslauriers
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
Eddie Noell
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
Nika Tavasoly
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Jamie McEwen
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))
Daniel Stanton