The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Seeking to enhance your knowledge and develop new skills? Discover the benefits of our "CCEA - Administering Cisco Contact Center Enterprise Course" course. Regardless of your location, including New York, you have the opportunity to learn from our experienced instructors at AcademyTech's advanced training centers, online learning platforms, or even arrange training sessions at your own facilities. If you're affiliated with a company or represent a large organization, we can organize customized training programs at convenient venues, or even conduct them at your company's premises. Whether you're an individual or part of a larger team, we're fully equipped to assist with all aspects of your "CCEA - Administering Cisco Contact Center Enterprise Course" training.

  Training schedule for "CCEA - Administering Cisco Contact Center Enterprise Course"

April
2024
1
Mon
2
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V240921
7,920 $
April
2024
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V240971
7,920 $
April
2024
10
Wed
11
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241011
7,920 $
April
2024
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241061
7,920 $
April
2024
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241111
7,920 $
7,130 $
Early bird discount
April
2024
24
Wed
25
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241151
7,920 $
7,130 $
Early bird discount
29 April 2024 - 1 May
One to One - Online
09:00-17:00 (EST)
AT6609V241201
7,920 $
7,130 $
Early bird discount
May
2024
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241251
7,920 $
7,130 $
Early bird discount
May
2024
8
Wed
9
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241291
7,920 $
7,130 $
Early bird discount
May
2024
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241341
7,920 $
7,130 $
Early bird discount
May
2024
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241391
7,920 $
7,130 $
Early bird discount
May
2024
22
Wed
23
Thu
One to One - Online
09:00-17:00 (EST)
AT6609V241431
7,920 $
7,130 $
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241481
7,920 $
7,130 $
Early bird discount
April
2024
1
Mon
2
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V240921
7,920 $
April
2024
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V240971
7,920 $
April
2024
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241061
7,920 $
April
2024
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241111
7,920 $
7,130 $
Early bird discount
29 April 2024 - 1 May
One to One - Online
09:00-17:00 (EST)
AT6609V241201
7,920 $
7,130 $
Early bird discount
May
2024
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241251
7,920 $
7,130 $
Early bird discount
May
2024
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241341
7,920 $
7,130 $
Early bird discount
May
2024
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT6609V241391
7,920 $
7,130 $
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT6609V241481
7,920 $
7,130 $
Early bird discount

Who Should Attend

  • Account and project managers
  • Contact Center Enterprise (CCE) administrators
  • Deployment engineers
  • Technical sales

Course Content

  • Cisco Unified Contact Center Review
  • Deploying Basic Call Settings
  • Building a Basic Cisco Unified Contact Center Enterprise Script
  • Configuring Basic Agent Functionality
  • Configuring Basic Call Treatment and Queuing
  • Implementing Precision Routing
  • Configuring RONA Support
  • Configuring Agent Teams and Supervisors
  • Administering the Cisco Finesse Desktop
  • Implementing Voice XML Applications
  • Configuring Roles, Departments, and Business Hours
  • Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)

Frequently Asked Questions

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,130 $.

"CCEA - Administering Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 7,200 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 7,130 $.

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are one-to-one 4 days,

Our "CCEA - Administering Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"CCEA - Administering Cisco Contact Center Enterprise Course"

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