Microsoft Dynamics 365 for Customer Service - Course 55260-A Course in United States
AT9105
This course provides students with a detailed hands-on experience of the Service features and components of Microsoft Dynamics 365.
Training schedule for "Microsoft Dynamics 365 for Customer Service - Course 55260-A Course"
Who Should Attend
- A working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM OR
- Successful completion of the ‘Introduction to Microsoft Dynamics 365’ course
Course Content
- Module 1: Introduction
- Module 2: Case Management
- Module 3: Working with Queues
- Module 4: Using the Knowledge Base
- Module 5: The Interactive Service Hub
- Module 6: Service Analysis
Frequently Asked Questions
"Microsoft Dynamics 365 for Customer Service - Course 55260-A Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 720 $.
The total duration (day) of the One-to-One Microsoft Dynamics 365 for Customer Service - Course 55260-A Course program is 1.
Note: If you prefer to take this course onsite, the total duration will be 1, as required by the training vendor’s delivery standards.
We can also deliver this Microsoft Dynamics 365 for Customer Service - Course 55260-A Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.
Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.
If you prefer to take this course as a group (onsite), the total duration will be 1, as required by the training vendor’s delivery standards.
Official training materials (for Microsoft Dynamics 365 for Customer Service - Course 55260-A Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
AcademyTech is very affordable and a perfect online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. A typical day insisted of some prep time in the morning, lots of time for Q and A during the course. Verify flexible schedule and very knowledgeable trainers.
Jason Bradford
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Salah Handr
I joined an online 3 days Microsoft course, with great student guides and lab guides, coupled with an instructor (Konstantin Ceran) who made the topics interesting with with knowledge of the subject matter.
Kerri Kincaid
I was in doubt to take this Microsoft course as Online.But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Nick Ragan
Just completed the 20703 - Administering SCCM course. Top notch training materials, lab and instruction. Thank you for a great class Mr. Kosta
JOSE GOSENDE
Microsoft Power BI Training by Kosta was actually well tailored to match a novice like me. Online Training Systems and the team (Seyma) behind it also did a good job in following up and arranging everything required for and before the training neatly. Thank you.!
Fabricio Reyes
Took the one day Azure fundamentals. Really enjoyed this course. I have better understanding of Azure. The delivery of this course was great. It was not too technical it was good to have a good picture. Really enjoyed the instructor also showing how things are working in Azure. It's not just a lecture you get to see the components in actions.
Bharat Khare
Very good instructor and very good course (Azure Fundamentals) - I don't like the word "Excellent", I generally use it only for sightseeing :))
Michael Hutchings