Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

Who Should Attend

  • This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Course Content

  • Module 1: Customer Service Overview
  • Module 2: Case Management
  • Module 3: Service Level Agreements and Entitlements
  • Module 4: Knowledge Management
  • Module 5: Omnichannel
  • Module 6: Customer Service Scheduling
  • Module 7: Connected Customer Service
  • Module 8: Customer Service Insights

Frequently Asked Questions

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 1,340 $.

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in two different ways.

The tuition fee as a group is 1,210 $. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 1,340 $.

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are one-to-one 3 days,

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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