Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in United States

 

41 Ratings
303 Learners
Accredited By
Microsoft

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

  Training schedule for "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
January 2026
19 Mon
20 Tue
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
January 2026
24 Sat
25 Sun
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
January 2026
28 Wed
29 Thu
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
February 2026
2 Mon
3 Tue
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
February 2026
7 Sat
8 Sun
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
February 2026
11 Wed
12 Thu
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
February 2026
16 Mon
17 Tue
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
February 2026
21 Sat
22 Sun
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
February 2026
25 Wed
26 Thu
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
March 2026
2 Mon
3 Tue
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
March 2026
7 Sat
8 Sun
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
March 2026
11 Wed
12 Thu
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
March 2026
16 Mon
17 Tue
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
January 2026
19 Mon
20 Tue
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
January 2026
24 Sat
25 Sun
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
February 2026
2 Mon
3 Tue
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
February 2026
7 Sat
8 Sun
09:00-17:00 (EST)
One to One - Online
1,480 $

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
February 2026
16 Mon
17 Tue
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
February 2026
21 Sat
22 Sun
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
March 2026
2 Mon
3 Tue
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekend
March 2026
7 Sat
8 Sun
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount

Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course

Weekday
March 2026
16 Mon
17 Tue
09:00-17:00 (EST)
One to One - Online
$ 1,480 $ 1,320
Early Bird %11 Discount
Schedule Specific Date"

Are you looking for a SPECIFIC DATE for your "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" Training?

Who Should Attend

  • This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Course Content

  • Module 1: Customer Service Overview
  • Module 2: Case Management
  • Module 3: Service Level Agreements and Entitlements
  • Module 4: Knowledge Management
  • Module 5: Omnichannel
  • Module 6: Customer Service Scheduling
  • Module 7: Connected Customer Service
  • Module 8: Customer Service Insights

Frequently Asked Questions

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 1,320 $.

The total duration (day) of the One-to-One Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course program is 2.

Note: If you prefer to take this course onsite, the total duration will be 3, as required by the training vendor’s delivery standards.

We can also deliver this Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 3, as required by the training vendor’s delivery standards.

 

Official training materials (for Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

Reviews

Recommendations by our happy graduates.

AcademyTech is very affordable and a perfect online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. A typical day insisted of some prep time in the morning, lots of time for Q and A during the course. Verify flexible schedule and very knowledgeable trainers.

Our Company is an Oil & Natural Gas Company in Libya, and our Microsoft Azure Courses given by AcademyTech at Istanbul. We are really glad for the Microsoft Azure Courses which is held at AcademyTech's venue named as Artois Cadde. Moreover the great courses, we have been hosted by the management team in Artois Restaurant at evenings with their tastefull cocktails and Pastas.  

I joined an online 3 days Microsoft course, with great student guides and lab guides, coupled with an instructor (Konstantin Ceran) who made the topics interesting with with knowledge of the subject matter.
I was in doubt to take this Microsoft course as Online.But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Just completed the 20703 - Administering SCCM course. Top notch training materials, lab and instruction. Thank you for a great class Mr. Kosta
Microsoft Power BI Training by Kosta was actually well tailored to match a novice like me. Online Training Systems and the team (Seyma) behind it also did a good job in following up and arranging everything required for and before the training neatly. Thank you.!
Took the one day Azure fundamentals. Really enjoyed this course. I have better understanding of Azure. The delivery of this course was great. It was not too technical it was good to have a good picture. Really enjoyed the instructor also showing how things are working in Azure. It's not just a lecture you get to see the components in actions.
Very good instructor and very good course (Azure Fundamentals) - I don't like the word "Excellent", I generally use it only for sightseeing :))

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