Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in United States
AT9128
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Training schedule for "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"
Who Should Attend
- This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.
Course Content
- Module 1: Customer Service Overview
- Module 2: Case Management
- Module 3: Service Level Agreements and Entitlements
- Module 4: Knowledge Management
- Module 5: Omnichannel
- Module 6: Customer Service Scheduling
- Module 7: Connected Customer Service
- Module 8: Customer Service Insights
Frequently Asked Questions
"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 1,320 $.
The total duration (day) of the One-to-One Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course program is 2.
Note: If you prefer to take this course onsite, the total duration will be 3, as required by the training vendor’s delivery standards.
We can also deliver this Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.
Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.
If you prefer to take this course as a group (onsite), the total duration will be 3, as required by the training vendor’s delivery standards.
Official training materials (for Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
AcademyTech is very affordable and a perfect online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. A typical day insisted of some prep time in the morning, lots of time for Q and A during the course. Verify flexible schedule and very knowledgeable trainers.
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I joined an online 3 days Microsoft course, with great student guides and lab guides, coupled with an instructor (Konstantin Ceran) who made the topics interesting with with knowledge of the subject matter.
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I was in doubt to take this Microsoft course as Online.But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
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Microsoft Power BI Training by Kosta was actually well tailored to match a novice like me. Online Training Systems and the team (Seyma) behind it also did a good job in following up and arranging everything required for and before the training neatly. Thank you.!
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Very good instructor and very good course (Azure Fundamentals) - I don't like the word "Excellent", I generally use it only for sightseeing :))
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