Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

  Training schedule for "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

August
2022
20
Sat
21
Sun
22
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V222321
1,340 $
1,200 $
August
2022
6
Sat
7
Sun
8
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V222181
1,340 $
1,200 $
July
2022
23
Sat
24
Sun
25
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V222041
1,340 $
1,200 $
August
2022
15
Mon
16
Tue
17
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V222271
1,340 $
1,200 $
August
2022
1
Mon
2
Tue
3
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V222131
1,340 $
1,200 $
July
2022
9
Sat
10
Sun
11
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V221901
1,340 $
August
2022
24
Wed
25
Thu
26
Fri
One to One - Online
09:00-17:00 (EST)
AT9128V222361
1,340 $
1,200 $
July
2022
18
Mon
19
Tue
20
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V221991
1,340 $
August
2022
10
Wed
11
Thu
12
Fri
One to One - Online
09:00-17:00 (EST)
AT9128V222221
1,340 $
1,200 $
July
2022
13
Wed
14
Thu
15
Fri
One to One - Online
09:00-17:00 (EST)
AT9128V221941
1,340 $
July
2022
4
Mon
5
Tue
6
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V221851
1,340 $
July
2022
27
Wed
28
Thu
29
Fri
One to One - Online
09:00-17:00 (EST)
AT9128V222081
1,340 $
1,200 $
July
2022
18
Mon
19
Tue
20
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V221991
1,340 $
July
2022
4
Mon
5
Tue
6
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V221851
1,340 $
August
2022
6
Sat
7
Sun
8
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V222181
1,340 $
1,200 $
August
2022
20
Sat
21
Sun
22
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V222321
1,340 $
1,200 $
August
2022
1
Mon
2
Tue
3
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V222131
1,340 $
1,200 $
July
2022
9
Sat
10
Sun
11
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V221901
1,340 $
July
2022
23
Sat
24
Sun
25
Mon
One to One - Online
09:00-17:00 (EST)
AT9128V222041
1,340 $
1,200 $
August
2022
15
Mon
16
Tue
17
Wed
One to One - Online
09:00-17:00 (EST)
AT9128V222271
1,340 $
1,200 $

Who Should Attend

  • This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Course Content

  • Module 1: Customer Service Overview
  • Module 2: Case Management
  • Module 3: Service Level Agreements and Entitlements
  • Module 4: Knowledge Management
  • Module 5: Omnichannel
  • Module 6: Customer Service Scheduling
  • Module 7: Connected Customer Service
  • Module 8: Customer Service Insights

Frequently Asked Questions

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 1,200 $.

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in two different ways.

The tuition fee as a group is 1,210 $. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 1,200 $.

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are one-to-one 3 days,

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

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