Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

  Training schedule for "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

September
2025
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252491
1,480 $
September
2025
10
Wed
11
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V252531
1,480 $
September
2025
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V252581
1,480 $
September
2025
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252631
1,480 $
September
2025
24
Wed
25
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V252671
1,480 $
1,320 $
Early bird discount
29 September 2025 - 1 Oct
One to One - Online
09:00-17:00 (EST)
AT9128V252721
1,480 $
1,320 $
Early bird discount
October
2025
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252771
1,480 $
1,320 $
Early bird discount
October
2025
8
Wed
9
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V252811
1,480 $
1,320 $
Early bird discount
October
2025
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V252861
1,480 $
1,320 $
Early bird discount
October
2025
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252911
1,480 $
1,320 $
Early bird discount
October
2025
22
Wed
23
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V252951
1,480 $
1,320 $
Early bird discount
October
2025
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V253001
1,480 $
1,320 $
Early bird discount
November
2025
1
Sat
2
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V253051
1,480 $
1,320 $
Early bird discount
September
2025
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252491
1,480 $
September
2025
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V252581
1,480 $
September
2025
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252631
1,480 $
29 September 2025 - 1 Oct
One to One - Online
09:00-17:00 (EST)
AT9128V252721
1,480 $
1,320 $
Early bird discount
October
2025
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252771
1,480 $
1,320 $
Early bird discount
October
2025
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V252861
1,480 $
1,320 $
Early bird discount
October
2025
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V252911
1,480 $
1,320 $
Early bird discount
October
2025
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V253001
1,480 $
1,320 $
Early bird discount
November
2025
1
Sat
2
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V253051
1,480 $
1,320 $
Early bird discount

Who Should Attend

  • This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Course Content

  • Module 1: Customer Service Overview
  • Module 2: Case Management
  • Module 3: Service Level Agreements and Entitlements
  • Module 4: Knowledge Management
  • Module 5: Omnichannel
  • Module 6: Customer Service Scheduling
  • Module 7: Connected Customer Service
  • Module 8: Customer Service Insights

Frequently Asked Questions

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 1,320 $.

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in two different ways.

The tuition fee as a group is 1,600 $. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 1,320 $.

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are one-to-one 3 days,

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

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