The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

Interested in gaining deeper knowledge and acquiring new skills? Discover the benefits of our "CCEI - Implementing Cisco Contact Center Enterprise Course" course. Regardless of your location, including New York, you have the opportunity to learn from our experienced instructors at AcademyTech's cutting-edge training centers, online education platforms, or even arrange training sessions at your own facilities. If you represent a company or a large organization, we can arrange customized training programs at suitable venues, or even deliver them at your workplace. Whether you're an individual or part of a larger team, we're here to provide comprehensive support for your "CCEI - Implementing Cisco Contact Center Enterprise Course" training.

  Training schedule for "CCEI - Implementing Cisco Contact Center Enterprise Course"

April
2024
1
Mon
2
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V240921
7,920 $
April
2024
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V240971
7,920 $
April
2024
10
Wed
11
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241011
7,920 $
April
2024
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241061
7,920 $
April
2024
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241111
7,920 $
7,130 $
Early bird discount
April
2024
24
Wed
25
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241151
7,920 $
7,130 $
Early bird discount
29 April 2024 - 1 May
One to One - Online
09:00-17:00 (EST)
AT6620V241201
7,920 $
7,130 $
Early bird discount
May
2024
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241251
7,920 $
7,130 $
Early bird discount
May
2024
8
Wed
9
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241291
7,920 $
7,130 $
Early bird discount
May
2024
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241341
7,920 $
7,130 $
Early bird discount
May
2024
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241391
7,920 $
7,130 $
Early bird discount
May
2024
22
Wed
23
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241431
7,920 $
7,130 $
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241481
7,920 $
7,130 $
Early bird discount
April
2024
1
Mon
2
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V240921
7,920 $
April
2024
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V240971
7,920 $
April
2024
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241061
7,920 $
April
2024
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241111
7,920 $
7,130 $
Early bird discount
29 April 2024 - 1 May
One to One - Online
09:00-17:00 (EST)
AT6620V241201
7,920 $
7,130 $
Early bird discount
May
2024
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241251
7,920 $
7,130 $
Early bird discount
May
2024
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241341
7,920 $
7,130 $
Early bird discount
May
2024
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241391
7,920 $
7,130 $
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241481
7,920 $
7,130 $
Early bird discount

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

Frequently Asked Questions

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,130 $.

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 7,200 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 7,130 $.

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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