The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

  Training schedule for "CCEI - Implementing Cisco Contact Center Enterprise Course"

May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241481
7,920 $
June
2024
1
Sat
2
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241531
7,920 $
June
2024
5
Wed
6
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241571
7,920 $
June
2024
10
Mon
11
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241621
7,920 $
June
2024
15
Sat
16
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241671
7,920 $
June
2024
19
Wed
20
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241711
7,920 $
7,130 $
Early bird discount
June
2024
24
Mon
25
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241761
7,920 $
7,130 $
Early bird discount
29 June 2024 - 1 Jul
One to One - Online
09:00-17:00 (EST)
AT6620V241811
7,920 $
7,130 $
Early bird discount
July
2024
3
Wed
4
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241851
7,920 $
7,130 $
Early bird discount
July
2024
8
Mon
9
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241901
7,920 $
7,130 $
Early bird discount
July
2024
13
Sat
14
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241951
7,920 $
7,130 $
Early bird discount
July
2024
17
Wed
18
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V241991
7,920 $
7,130 $
Early bird discount
July
2024
22
Mon
23
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V242041
7,920 $
7,130 $
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241481
7,920 $
June
2024
1
Sat
2
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241531
7,920 $
June
2024
10
Mon
11
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241621
7,920 $
June
2024
15
Sat
16
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241671
7,920 $
June
2024
24
Mon
25
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241761
7,920 $
7,130 $
Early bird discount
29 June 2024 - 1 Jul
One to One - Online
09:00-17:00 (EST)
AT6620V241811
7,920 $
7,130 $
Early bird discount
July
2024
8
Mon
9
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V241901
7,920 $
7,130 $
Early bird discount
July
2024
13
Sat
14
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V241951
7,920 $
7,130 $
Early bird discount
July
2024
22
Mon
23
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V242041
7,920 $
7,130 $
Early bird discount

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

Frequently Asked Questions

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,130 $.

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 7,200 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 7,130 $.

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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