The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

  Training schedule for "CCEI - Implementing Cisco Contact Center Enterprise Course"

August
2022
10
Wed
11
Thu
12
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V222221
7,200 $
6,480 $
July
2022
18
Mon
19
Tue
20
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V221991
7,200 $
August
2022
1
Mon
2
Tue
3
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V222131
7,200 $
6,480 $
July
2022
9
Sat
10
Sun
11
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V221901
7,200 $
August
2022
24
Wed
25
Thu
26
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V222361
7,200 $
6,480 $
July
2022
13
Wed
14
Thu
15
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V221941
7,200 $
July
2022
4
Mon
5
Tue
6
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V221851
7,200 $
July
2022
27
Wed
28
Thu
29
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V222081
7,200 $
6,480 $
August
2022
20
Sat
21
Sun
22
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V222321
7,200 $
6,480 $
August
2022
6
Sat
7
Sun
8
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V222181
7,200 $
6,480 $
August
2022
15
Mon
16
Tue
17
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V222271
7,200 $
6,480 $
July
2022
23
Sat
24
Sun
25
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V222041
7,200 $
6,480 $
August
2022
20
Sat
21
Sun
22
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V222321
7,200 $
6,480 $
August
2022
6
Sat
7
Sun
8
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V222181
7,200 $
6,480 $
August
2022
15
Mon
16
Tue
17
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V222271
7,200 $
6,480 $
July
2022
23
Sat
24
Sun
25
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V222041
7,200 $
6,480 $
July
2022
18
Mon
19
Tue
20
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V221991
7,200 $
August
2022
1
Mon
2
Tue
3
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V222131
7,200 $
6,480 $
July
2022
9
Sat
10
Sun
11
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V221901
7,200 $
July
2022
4
Mon
5
Tue
6
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V221851
7,200 $

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

Frequently Asked Questions

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 6,480 $.

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 6,480 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 6,480 $.

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"CCEI - Implementing Cisco Contact Center Enterprise Course"

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