CCEF - Understanding Cisco Contact Center Enterprise Foundations Course in San Jose
AT6607
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
Celebrated by Deloitte for its innovative programs, AcademyTech provides official CCEF - Understanding Cisco Contact Center Enterprise Foundations Course training in San Jose and privately online; each ending with the professional certification exam.
Training schedule for "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course"
Who Should Attend
- Account and project managers
- Business liaisons
- Deployment engineers
- Managers overseeing CCE deployments
- Technical sales
Course Content
- Introduction to CCE
- Functionality of PCCE Components
- Terms and Naming Conventions Used in CCE
- Access Tools Available in CCE
- Discovering CCE Features Beyond Default
Frequently Asked Questions
"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 5,710 $.
The total duration (day) of the One-to-One CCEF - Understanding Cisco Contact Center Enterprise Foundations Course program is 1.
Note: If you prefer to take this course onsite, the total duration will be 1, as required by the training vendor’s delivery standards.
We can also deliver this CCEF - Understanding Cisco Contact Center Enterprise Foundations Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.
Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.
If you prefer to take this course as a group (onsite), the total duration will be 1, as required by the training vendor’s delivery standards.
Official training materials (for CCEF - Understanding Cisco Contact Center Enterprise Foundations Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
Emily Paul
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Bruno Deslauriers
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
Eddie Noell
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
Nika Tavasoly
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Jamie McEwen
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))
Daniel Stanton