The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Who Should Attend

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales 

Course Content

  • Introduction to CCE
  • Functionality of PCCE Components
  • Terms and Naming Conventions Used in CCE
  • Access Tools Available in CCE
  • Discovering CCE Features Beyond Default

Frequently Asked Questions

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 5,760 $.

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in two different ways.

The tuition fee as a group is 5,190 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 5,760 $.

Our "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are one-to-one 1 days,

Our "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are group 1 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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