In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

Who Should Attend

  • Systems integrators who deploy Cisco Unified CCX
  • System engineers, architects, and support staff who:
  • Maintain and configure Finesse supervisor and Finesse agent clients 
  • Write scripts and maintain script integrity 
  • Require a fundamental understanding of the issues and solutions related to implementation 
  • Maintain the server system and telephony system for the contact center

Course Content

  • 1. Cisco Unified CCX
  • 2. Designing and Ordering
  • 3. Installation and Configuration
  • 4. Unified CCX Editor
  • 5. Basic Unified CCX Editor Steps
  • 6. Caller and System Inputs
  • 7. Database Access
  • 8. Logical Operations
  • 9. Caller Transfers
  • 10. Configuring Unified CCX
  • 11. Finesse Product Suite
  • 12. Unified CCX Script Techniques
  • 13. Finesse Administrator
  • 14. Outbound Dialer and Agent Chat
  • 15. Session Management
  • 16. Media Resource Control Protocol (MRCP) Speech Technologies
  • 17. Reporting
  • 18. Servicing and Troubleshooting

Frequently Asked Questions

"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 3,600 $.

"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in two different ways.

The tuition fee as a group is 3,240 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 3,600 $.

Our "UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are one-to-one 5 days,

Our "UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are group 3 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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