The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

Who Should Attend

  • Administrators
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments

Course Content

  • Cisco Unified Intelligence Center Foundations
  • Cisco Unified Intelligence Center Administration and Operations Console
  • Cisco Unified Intelligence Center Attributes
  • Cisco Unified Intelligence Center Custom Reports and Views

Frequently Asked Questions

"CCER - Reporting Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 5,760 $.

"CCER - Reporting Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 5,190 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 5,760 $.

Our "CCER - Reporting Cisco Contact Center Enterprise Course" trainings are one-to-one 2 days,

Our "CCER - Reporting Cisco Contact Center Enterprise Course" trainings are group 1 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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