The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

  Training schedule for "CCER - Reporting Cisco Contact Center Enterprise Course"

June
2023
7
Wed
8
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231581
5,760 $
June
2023
10
Sat
11
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V231611
5,760 $
June
2023
14
Wed
15
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231651
5,760 $
June
2023
18
Sun
19
Mon
One to One - Online
09:00-17:00 (EST)
AT6610V231691
5,760 $
June
2023
21
Wed
22
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231721
5,760 $
5,190 $
June
2023
24
Sat
25
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V231751
5,760 $
5,190 $
June
2023
28
Wed
29
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231791
5,760 $
5,190 $
July
2023
2
Sun
3
Mon
One to One - Online
09:00-17:00 (EST)
AT6610V231831
5,760 $
5,190 $
July
2023
5
Wed
6
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231861
5,760 $
5,190 $
July
2023
8
Sat
9
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V231891
5,760 $
5,190 $
July
2023
12
Wed
13
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231931
5,760 $
5,190 $
July
2023
16
Sun
17
Mon
One to One - Online
09:00-17:00 (EST)
AT6610V231971
5,760 $
5,190 $
July
2023
19
Wed
20
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V232001
5,760 $
5,190 $
July
2023
22
Sat
23
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V232031
5,760 $
5,190 $
July
2023
26
Wed
27
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V232071
5,760 $
5,190 $
July
2023
30
Sun
31
Mon
One to One - Online
09:00-17:00 (EST)
AT6610V232111
5,760 $
5,190 $
August
2023
2
Wed
3
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V232141
5,760 $
5,190 $
August
2023
5
Sat
6
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V232171
5,760 $
5,190 $
June
2023
10
Sat
11
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V231611
5,760 $
June
2023
14
Wed
15
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231651
5,760 $
June
2023
19
Mon
20
Tue
One to One - Online
09:00-17:00 (EST)
AT6610V231701
5,760 $
June
2023
24
Sat
25
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V231751
5,760 $
5,190 $
June
2023
28
Wed
29
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231791
5,760 $
5,190 $
July
2023
3
Mon
4
Tue
One to One - Online
09:00-17:00 (EST)
AT6610V231841
5,760 $
5,190 $
July
2023
8
Sat
9
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V231891
5,760 $
5,190 $
July
2023
12
Wed
13
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V231931
5,760 $
5,190 $
July
2023
17
Mon
18
Tue
One to One - Online
09:00-17:00 (EST)
AT6610V231981
5,760 $
5,190 $
July
2023
22
Sat
23
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V232031
5,760 $
5,190 $
July
2023
26
Wed
27
Thu
One to One - Online
09:00-17:00 (EST)
AT6610V232071
5,760 $
5,190 $
31 July 2023 - 1 Aug
One to One - Online
09:00-17:00 (EST)
AT6610V232121
5,760 $
5,190 $
August
2023
5
Sat
6
Sun
One to One - Online
09:00-17:00 (EST)
AT6610V232171
5,760 $
5,190 $

Who Should Attend

  • Administrators
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments

Course Content

  • Cisco Unified Intelligence Center Foundations
  • Cisco Unified Intelligence Center Administration and Operations Console
  • Cisco Unified Intelligence Center Attributes
  • Cisco Unified Intelligence Center Custom Reports and Views

Frequently Asked Questions

"CCER - Reporting Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 5,190 $.

"CCER - Reporting Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 5,190 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 5,190 $.

Our "CCER - Reporting Cisco Contact Center Enterprise Course" trainings are one-to-one 2 days,

Our "CCER - Reporting Cisco Contact Center Enterprise Course" trainings are group 1 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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