The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • PCCE Review
  • Introducing Bulk Import Tools
  • Configuring Advanced Scripting and CCE Data Exchange
  • Cisco Unified Communications Manager Initiated Call Flows
  • Using Gadgets to Customize the Finesse Desktop
  • Implementing Mobile Agent
  • Implementing Post Call Survey

Frequently Asked Questions

"CCEAA - Administering Advanced Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,200 $.

"CCEAA - Administering Advanced Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 6,480 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 7,200 $.

Our "CCEAA - Administering Advanced Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEAA - Administering Advanced Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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