CCEAA - Administering Advanced Cisco Contact Center Enterprise Course in United States
AT6611
The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.
Training schedule for "CCEAA - Administering Advanced Cisco Contact Center Enterprise Course"
Who Should Attend
- Deployment engineer
- Sales engineer
Course Content
- PCCE Review
- Introducing Bulk Import Tools
- Configuring Advanced Scripting and CCE Data Exchange
- Cisco Unified Communications Manager Initiated Call Flows
- Using Gadgets to Customize the Finesse Desktop
- Implementing Mobile Agent
- Implementing Post Call Survey
Frequently Asked Questions
"CCEAA - Administering Advanced Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 7,130 $.
The total duration (day) of the One-to-One CCEAA - Administering Advanced Cisco Contact Center Enterprise Course program is 2.
Note: If you prefer to take this course onsite, the total duration will be 3, as required by the training vendor’s delivery standards.
We can also deliver this CCEAA - Administering Advanced Cisco Contact Center Enterprise Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.
Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.
If you prefer to take this course as a group (onsite), the total duration will be 3, as required by the training vendor’s delivery standards.
Official training materials (for CCEAA - Administering Advanced Cisco Contact Center Enterprise Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
Emily Paul
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Bruno Deslauriers
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
Eddie Noell
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
Nika Tavasoly
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Jamie McEwen
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))
Daniel Stanton