Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

  Training schedule for "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

April
2024
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241061
14,180 ₺
April
2024
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241111
14,180 ₺
April
2024
24
Wed
25
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V241151
14,180 ₺
29 April 2024 - 1 May
One to One - Online
09:00-17:00 (EST)
AT9128V241201
14,180 ₺
May
2024
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241251
14,180 ₺
May
2024
8
Wed
9
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V241291
14,180 ₺
12,160 ₺
Early bird discount
May
2024
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241341
14,180 ₺
12,160 ₺
Early bird discount
May
2024
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241391
14,180 ₺
12,160 ₺
Early bird discount
May
2024
22
Wed
23
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V241431
14,180 ₺
12,160 ₺
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241481
14,180 ₺
12,160 ₺
Early bird discount
June
2024
1
Sat
2
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241531
14,180 ₺
12,160 ₺
Early bird discount
June
2024
5
Wed
6
Thu
One to One - Online
09:00-17:00 (EST)
AT9128V241571
14,180 ₺
12,160 ₺
Early bird discount
June
2024
10
Mon
11
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241621
14,180 ₺
12,160 ₺
Early bird discount
April
2024
15
Mon
16
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241061
14,180 ₺
April
2024
20
Sat
21
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241111
14,180 ₺
29 April 2024 - 1 May
One to One - Online
09:00-17:00 (EST)
AT9128V241201
14,180 ₺
May
2024
4
Sat
5
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241251
14,180 ₺
May
2024
13
Mon
14
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241341
14,180 ₺
12,160 ₺
Early bird discount
May
2024
18
Sat
19
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241391
14,180 ₺
12,160 ₺
Early bird discount
May
2024
27
Mon
28
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241481
14,180 ₺
12,160 ₺
Early bird discount
June
2024
1
Sat
2
Sun
One to One - Online
09:00-17:00 (EST)
AT9128V241531
14,180 ₺
12,160 ₺
Early bird discount
June
2024
10
Mon
11
Tue
One to One - Online
09:00-17:00 (EST)
AT9128V241621
14,180 ₺
12,160 ₺
Early bird discount

Who Should Attend

  • This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

Course Content

  • Module 1: Customer Service Overview
  • Module 2: Case Management
  • Module 3: Service Level Agreements and Entitlements
  • Module 4: Knowledge Management
  • Module 5: Omnichannel
  • Module 6: Customer Service Scheduling
  • Module 7: Connected Customer Service
  • Module 8: Customer Service Insights

Frequently Asked Questions

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 12,160 ₺.

"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in two different ways.

The tuition fee as a group is 31,950 ₺. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 12,160 ₺.

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are one-to-one 3 days,

Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"

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