The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

  Training schedule for "CCEI - Implementing Cisco Contact Center Enterprise Course"

July
2025
12
Sat
13
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251931
190,080 ₺
July
2025
16
Wed
17
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V251971
190,080 ₺
July
2025
21
Mon
22
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252021
190,080 ₺
July
2025
26
Sat
27
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252071
190,080 ₺
30 July 2025 - 1 Aug
One to One - Online
09:00-17:00 (EST)
AT6620V252111
190,080 ₺
August
2025
4
Mon
5
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252161
190,080 ₺
166,320 ₺
Early bird discount
August
2025
9
Sat
10
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252211
190,080 ₺
166,320 ₺
Early bird discount
August
2025
13
Wed
14
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V252251
190,080 ₺
166,320 ₺
Early bird discount
August
2025
18
Mon
19
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252301
190,080 ₺
166,320 ₺
Early bird discount
August
2025
23
Sat
24
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252351
190,080 ₺
166,320 ₺
Early bird discount
August
2025
27
Wed
28
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V252391
190,080 ₺
166,320 ₺
Early bird discount
September
2025
1
Mon
2
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252441
190,080 ₺
166,320 ₺
Early bird discount
September
2025
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252491
190,080 ₺
166,320 ₺
Early bird discount
September
2025
10
Wed
11
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V252531
190,080 ₺
166,320 ₺
Early bird discount
July
2025
12
Sat
13
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251931
190,080 ₺
July
2025
21
Mon
22
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252021
190,080 ₺
July
2025
26
Sat
27
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252071
190,080 ₺
August
2025
4
Mon
5
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252161
190,080 ₺
166,320 ₺
Early bird discount
August
2025
9
Sat
10
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252211
190,080 ₺
166,320 ₺
Early bird discount
August
2025
18
Mon
19
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252301
190,080 ₺
166,320 ₺
Early bird discount
August
2025
23
Sat
24
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252351
190,080 ₺
166,320 ₺
Early bird discount
September
2025
1
Mon
2
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V252441
190,080 ₺
166,320 ₺
Early bird discount
September
2025
6
Sat
7
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V252491
190,080 ₺
166,320 ₺
Early bird discount

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

Frequently Asked Questions

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 166,320 ₺.

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 172,800 ₺. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 166,320 ₺.

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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