The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

  Training schedule for "CCEI - Implementing Cisco Contact Center Enterprise Course"

September
2023
25
Mon
26
Tue
27
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V232681
7,200 $
30 September 2023 - 2 Oct
One to One - Online
09:00-17:00 (EST)
AT6620V232731
7,200 $
October
2023
4
Wed
5
Thu
6
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V232771
7,200 $
October
2023
9
Mon
10
Tue
11
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V232821
7,200 $
October
2023
14
Sat
15
Sun
16
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V232871
7,200 $
October
2023
18
Wed
19
Thu
20
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V232911
7,200 $
6,480 $
October
2023
23
Mon
24
Tue
25
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V232961
7,200 $
6,480 $
October
2023
28
Sat
29
Sun
30
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V233011
7,200 $
6,480 $
November
2023
1
Wed
2
Thu
3
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V233051
7,200 $
6,480 $
November
2023
6
Mon
7
Tue
8
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V233101
7,200 $
6,480 $
November
2023
11
Sat
12
Sun
13
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V233151
7,200 $
6,480 $
November
2023
15
Wed
16
Thu
17
Fri
One to One - Online
09:00-17:00 (EST)
AT6620V233191
7,200 $
6,480 $
November
2023
20
Mon
21
Tue
22
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V233241
7,200 $
6,480 $
September
2023
25
Mon
26
Tue
27
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V232681
7,200 $
30 September 2023 - 2 Oct
One to One - Online
09:00-17:00 (EST)
AT6620V232731
7,200 $
October
2023
9
Mon
10
Tue
11
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V232821
7,200 $
October
2023
14
Sat
15
Sun
16
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V232871
7,200 $
October
2023
23
Mon
24
Tue
25
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V232961
7,200 $
6,480 $
October
2023
28
Sat
29
Sun
30
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V233011
7,200 $
6,480 $
November
2023
6
Mon
7
Tue
8
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V233101
7,200 $
6,480 $
November
2023
11
Sat
12
Sun
13
Mon
One to One - Online
09:00-17:00 (EST)
AT6620V233151
7,200 $
6,480 $
November
2023
20
Mon
21
Tue
22
Wed
One to One - Online
09:00-17:00 (EST)
AT6620V233241
7,200 $
6,480 $

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

Frequently Asked Questions

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 6,480 $.

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 6,480 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 6,480 $.

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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