The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

  Training schedule for "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course"

September
2025
3
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252461
152,070 ₺
September
2025
6
Sat
One to One - Online
09:00-17:00 (EST)
AT6607V252491
152,070 ₺
September
2025
10
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252531
152,070 ₺
September
2025
14
Sun
One to One - Online
09:00-17:00 (EST)
AT6607V252571
152,070 ₺
September
2025
17
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252601
152,070 ₺
133,060 ₺
Early bird discount
September
2025
20
Sat
One to One - Online
09:00-17:00 (EST)
AT6607V252631
152,070 ₺
133,060 ₺
Early bird discount
September
2025
24
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252671
152,070 ₺
133,060 ₺
Early bird discount
September
2025
28
Sun
One to One - Online
09:00-17:00 (EST)
AT6607V252711
152,070 ₺
133,060 ₺
Early bird discount
October
2025
1
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252741
152,070 ₺
133,060 ₺
Early bird discount
October
2025
4
Sat
One to One - Online
09:00-17:00 (EST)
AT6607V252771
152,070 ₺
133,060 ₺
Early bird discount
October
2025
8
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252811
152,070 ₺
133,060 ₺
Early bird discount
October
2025
12
Sun
One to One - Online
09:00-17:00 (EST)
AT6607V252851
152,070 ₺
133,060 ₺
Early bird discount
October
2025
15
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252881
152,070 ₺
133,060 ₺
Early bird discount
October
2025
18
Sat
One to One - Online
09:00-17:00 (EST)
AT6607V252911
152,070 ₺
133,060 ₺
Early bird discount
October
2025
22
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V252951
152,070 ₺
133,060 ₺
Early bird discount
October
2025
26
Sun
One to One - Online
09:00-17:00 (EST)
AT6607V252991
152,070 ₺
133,060 ₺
Early bird discount
October
2025
29
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V253021
152,070 ₺
133,060 ₺
Early bird discount

Who Should Attend

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales 

Course Content

  • Introduction to CCE
  • Functionality of PCCE Components
  • Terms and Naming Conventions Used in CCE
  • Access Tools Available in CCE
  • Discovering CCE Features Beyond Default

Frequently Asked Questions

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 133,060 ₺.

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in two different ways.

The tuition fee as a group is 207,360 ₺. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 133,060 ₺.

Our "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are one-to-one 1 days,

Our "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are group 1 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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