This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Who Should Attend

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives

Course Content

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:

Frequently Asked Questions

"Certified Agile Service Manager (CASM)® Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 0 $.

"Certified Agile Service Manager (CASM)® Course" trainings are given in two different ways.

The tuition fee as a group is 0 $. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 0 $.

Our "Certified Agile Service Manager (CASM)® Course" trainings are one-to-one 0 days,

Our "Certified Agile Service Manager (CASM)® Course" trainings are group 0 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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