The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

  Training schedule for "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course"

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
December 2025
21 Sun
09:00-17:00 (EST)
One to One - Online
6,340 $

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
December 2025
24 Wed
09:00-17:00 (EST)
One to One - Online
6,340 $

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
December 2025
27 Sat
09:00-17:00 (EST)
One to One - Online
6,340 $

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
December 2025 - January 2026
31 Wed
09:00-17:00 (EST)
One to One - Online
6,340 $

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
January 2026
4 Sun
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
January 2026
7 Wed
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
January 2026
10 Sat
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
January 2026
14 Wed
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
January 2026
18 Sun
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
January 2026
21 Wed
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
January 2026
24 Sat
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
January 2026
28 Wed
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
February 2026
1 Sun
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
February 2026
4 Wed
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
February 2026
7 Sat
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekday
February 2026
11 Wed
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount

CCEF - Understanding Cisco Contact Center Enterprise Foundations Course

Weekend
February 2026
15 Sun
09:00-17:00 (EST)
One to One - Online
$ 6,340 $ 5,710
Early Bird %10 Discount
Schedule Specific Date"

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Who Should Attend

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales 

Course Content

  • Introduction to CCE
  • Functionality of PCCE Components
  • Terms and Naming Conventions Used in CCE
  • Access Tools Available in CCE
  • Discovering CCE Features Beyond Default

Frequently Asked Questions

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 5,710 $.

The total duration (day) of the One-to-One CCEF - Understanding Cisco Contact Center Enterprise Foundations Course program is 1.

Note: If you prefer to take this course onsite, the total duration will be 1, as required by the training vendor’s delivery standards.

We can also deliver this CCEF - Understanding Cisco Contact Center Enterprise Foundations Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 1, as required by the training vendor’s delivery standards.

 

Official training materials (for CCEF - Understanding Cisco Contact Center Enterprise Foundations Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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