This course provides students with an introduction to Microsoft Dynamics 365 Customer Engagement by building a foundation for all subsequent courses and learning. The main features and apps are introduced including Sales, Service and Marketing. Students will learn important end user skills including how to proficiently work in Microsoft Dynamics 365 to find information quickly and easily using the out of the box tools such as Advanced Find, the Report Wizard, Charts and Dashboards through the Web Browser and Dynamics 365 for Outlook.

  Training schedule for "Introduction to Microsoft Dynamics 365 - Course 55250-A Course"

December
2025
13
Sat
One to One - Online
09:00-17:00 (EST)
AT9110V253471
900 €
December
2025
17
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V253511
900 €
December
2025
21
Sun
One to One - Online
09:00-17:00 (EST)
AT9110V253551
900 €
December
2025
24
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V253581
900 €
December
2025
27
Sat
One to One - Online
09:00-17:00 (EST)
AT9110V253611
900 €
31 December 2025 - 1 Jan
One to One - Online
09:00-17:00 (EST)
AT9110V253651
900 €
830 €
Early bird discount
January
2026
4
Sun
One to One - Online
09:00-17:00 (EST)
AT9110V260041
900 €
830 €
Early bird discount
January
2026
7
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V260071
900 €
830 €
Early bird discount
January
2026
10
Sat
One to One - Online
09:00-17:00 (EST)
AT9110V260101
900 €
830 €
Early bird discount
January
2026
14
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V260141
900 €
830 €
Early bird discount
January
2026
18
Sun
One to One - Online
09:00-17:00 (EST)
AT9110V260181
900 €
830 €
Early bird discount
January
2026
21
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V260211
900 €
830 €
Early bird discount
January
2026
24
Sat
One to One - Online
09:00-17:00 (EST)
AT9110V260241
900 €
830 €
Early bird discount
January
2026
28
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V260281
900 €
830 €
Early bird discount
February
2026
1
Sun
One to One - Online
09:00-17:00 (EST)
AT9110V260321
900 €
830 €
Early bird discount
February
2026
4
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V260351
900 €
830 €
Early bird discount
February
2026
7
Sat
One to One - Online
09:00-17:00 (EST)
AT9110V260381
900 €
830 €
Early bird discount
February
2026
11
Wed
One to One - Online
09:00-17:00 (EST)
AT9110V260421
900 €
830 €
Early bird discount

Who Should Attend

  • A working knowledge of Microsoft Office, Microsoft Excel and Microsoft Outlook. However, this course assumes no prior knowledge of Microsoft Dynamics 365.

Course Content

  • Module 1: Introduction
  • Module 2: Records, Activities and Personal Options
  • Module 3: Performing Work in Dynamics 365
  • Module 4: Dynamics 365 for Outlook
  • Module 5: Searching in Dynamics 365
  • Module 6: Reports, Charts and Dashboards

Frequently Asked Questions

"Introduction to Microsoft Dynamics 365 - Course 55250-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 830 €.

The total duration (day) of the One-to-One Introduction to Microsoft Dynamics 365 - Course 55250-A Course program is 1.

Note: If you prefer to take this course onsite, the total duration will be 1, as required by the training vendor’s delivery standards.

We can also deliver this Introduction to Microsoft Dynamics 365 - Course 55250-A Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 1, as required by the training vendor’s delivery standards.

 

Official training materials (for Introduction to Microsoft Dynamics 365 - Course 55250-A Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

Reviews

Recommendations by our happy graduates.

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