This course provides students with a detailed hands-on experience of the Service features and components of Microsoft Dynamics 365.

  Training schedule for "Microsoft Dynamics 365 for Customer Service - Course 55260-A Course"

August
2025
3
Sun
One to One - Online
09:00-17:00 (EST)
AT9105V252151
900 €
August
2025
6
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252181
900 €
August
2025
9
Sat
One to One - Online
09:00-17:00 (EST)
AT9105V252211
900 €
August
2025
13
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252251
900 €
August
2025
17
Sun
One to One - Online
09:00-17:00 (EST)
AT9105V252291
900 €
830 €
Early bird discount
August
2025
20
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252321
900 €
830 €
Early bird discount
August
2025
23
Sat
One to One - Online
09:00-17:00 (EST)
AT9105V252351
900 €
830 €
Early bird discount
August
2025
27
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252391
900 €
830 €
Early bird discount
31 August 2025 - 1 Sep
One to One - Online
09:00-17:00 (EST)
AT9105V252431
900 €
830 €
Early bird discount
September
2025
3
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252461
900 €
830 €
Early bird discount
September
2025
6
Sat
One to One - Online
09:00-17:00 (EST)
AT9105V252491
900 €
830 €
Early bird discount
September
2025
10
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252531
900 €
830 €
Early bird discount
September
2025
14
Sun
One to One - Online
09:00-17:00 (EST)
AT9105V252571
900 €
830 €
Early bird discount
September
2025
17
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252601
900 €
830 €
Early bird discount
September
2025
20
Sat
One to One - Online
09:00-17:00 (EST)
AT9105V252631
900 €
830 €
Early bird discount
September
2025
24
Wed
One to One - Online
09:00-17:00 (EST)
AT9105V252671
900 €
830 €
Early bird discount
September
2025
28
Sun
One to One - Online
09:00-17:00 (EST)
AT9105V252711
900 €
830 €
Early bird discount

Who Should Attend

  • A working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM OR
  • Successful completion of the ‘Introduction to Microsoft Dynamics 365’ course

Course Content

  • Module 1: Introduction
  • Module 2: Case Management
  • Module 3: Working with Queues
  • Module 4: Using the Knowledge Base
  • Module 5: The Interactive Service Hub
  • Module 6: Service Analysis

Frequently Asked Questions

"Microsoft Dynamics 365 for Customer Service - Course 55260-A Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 830 €.

"Microsoft Dynamics 365 for Customer Service - Course 55260-A Course" trainings are given in two different ways.

The tuition fee as a group is 810 €. To create a group, you must be at least  3 people.
The one-to-one tuition fee is 830 €.

Our "Microsoft Dynamics 365 for Customer Service - Course 55260-A Course" trainings are one-to-one 1 days,

Our "Microsoft Dynamics 365 for Customer Service - Course 55260-A Course" trainings are group 1 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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"Microsoft Dynamics 365 for Customer Service - Course 55260-A Course"

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