The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco® Contact Center Enterprise (CCE) solution through an in-depth examination of technical and operational requirements, and of the tools used to configure and ensure CCE solution functionality.

  Training schedule for "CCEAA - Administering Advanced Cisco Contact Center Enterprise Course"

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
December 2025
22 Mon
23 Tue
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
December 2025
27 Sat
28 Sun
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
December 2025 - January 2026
31 Wed
1 Thu
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
January 2026
5 Mon
6 Tue
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
January 2026
10 Sat
11 Sun
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
January 2026
14 Wed
15 Thu
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
January 2026
19 Mon
20 Tue
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
January 2026
24 Sat
25 Sun
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
January 2026
28 Wed
29 Thu
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
February 2026
2 Mon
3 Tue
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
February 2026
7 Sat
8 Sun
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
February 2026
11 Wed
12 Thu
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
February 2026
16 Mon
17 Tue
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
December 2025
22 Mon
23 Tue
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
December 2025
27 Sat
28 Sun
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
January 2026
5 Mon
6 Tue
09:00-17:00 (EST)
One to One - Online
7,920 $

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
January 2026
10 Sat
11 Sun
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
January 2026
19 Mon
20 Tue
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
January 2026
24 Sat
25 Sun
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
February 2026
2 Mon
3 Tue
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekend
February 2026
7 Sat
8 Sun
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount

CCEAA - Administering Advanced Cisco Contact Center Enterprise Course

Weekday
February 2026
16 Mon
17 Tue
09:00-17:00 (EST)
One to One - Online
$ 7,920 $ 7,130
Early Bird %10 Discount
Schedule Specific Date"

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Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • PCCE Review
  • Introducing Bulk Import Tools
  • Configuring Advanced Scripting and CCE Data Exchange
  • Cisco Unified Communications Manager Initiated Call Flows
  • Using Gadgets to Customize the Finesse Desktop
  • Implementing Mobile Agent
  • Implementing Post Call Survey

Frequently Asked Questions

"CCEAA - Administering Advanced Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,130 $.

The total duration (day) of the One-to-One CCEAA - Administering Advanced Cisco Contact Center Enterprise Course program is 2.

Note: If you prefer to take this course onsite, the total duration will be 3, as required by the training vendor’s delivery standards.

We can also deliver this CCEAA - Administering Advanced Cisco Contact Center Enterprise Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 3, as required by the training vendor’s delivery standards.

 

Official training materials (for CCEAA - Administering Advanced Cisco Contact Center Enterprise Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

Reviews

Recommendations by our happy graduates.

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