UCCXD - Deploying Cisco Unified Contact Center Express Course in Spain

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In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.

  Training schedule for "UCCXD - Deploying Cisco Unified Contact Center Express Course"

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
February 2026
2 Mon
3 Tue
4 Wed
09:00-17:00 (EST)
One to One - Online
4,460 €

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
February 2026
7 Sat
8 Sun
9 Mon
09:00-17:00 (EST)
One to One - Online
4,460 €

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
February 2026
16 Mon
17 Tue
18 Wed
09:00-17:00 (EST)
One to One - Online
4,460 €

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
February 2026
21 Sat
22 Sun
23 Mon
09:00-17:00 (EST)
One to One - Online
€ 4,460 € 4,100
Early Bird %9 Discount

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
March 2026
2 Mon
3 Tue
4 Wed
09:00-17:00 (EST)
One to One - Online
€ 4,460 € 4,100
Early Bird %9 Discount

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
March 2026
7 Sat
8 Sun
9 Mon
09:00-17:00 (EST)
One to One - Online
€ 4,460 € 4,100
Early Bird %9 Discount

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekday
March 2026
16 Mon
17 Tue
18 Wed
09:00-17:00 (EST)
One to One - Online
€ 4,460 € 4,100
Early Bird %9 Discount

UCCXD - Deploying Cisco Unified Contact Center Express Course

Weekend
March 2026
21 Sat
22 Sun
23 Mon
09:00-17:00 (EST)
One to One - Online
€ 4,460 € 4,100
Early Bird %9 Discount
Schedule Specific Date"

Are you looking for a SPECIFIC DATE for your "UCCXD - Deploying Cisco Unified Contact Center Express Course" Training?

Who Should Attend

  • Systems integrators who deploy Cisco Unified CCX
  • System engineers, architects, and support staff who:
  • Maintain and configure Finesse supervisor and Finesse agent clients 
  • Write scripts and maintain script integrity 
  • Require a fundamental understanding of the issues and solutions related to implementation 
  • Maintain the server system and telephony system for the contact center

Course Content

  • 1. Cisco Unified CCX
  • 2. Designing and Ordering
  • 3. Installation and Configuration
  • 4. Unified CCX Editor
  • 5. Basic Unified CCX Editor Steps
  • 6. Caller and System Inputs
  • 7. Database Access
  • 8. Logical Operations
  • 9. Caller Transfers
  • 10. Configuring Unified CCX
  • 11. Finesse Product Suite
  • 12. Unified CCX Script Techniques
  • 13. Finesse Administrator
  • 14. Outbound Dialer and Agent Chat
  • 15. Session Management
  • 16. Media Resource Control Protocol (MRCP) Speech Technologies
  • 17. Reporting
  • 18. Servicing and Troubleshooting

Frequently Asked Questions

"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 4,100 €.

The total duration (day) of the One-to-One UCCXD - Deploying Cisco Unified Contact Center Express Course program is 3.

Note: If you prefer to take this course onsite, the total duration will be 5, as required by the training vendor’s delivery standards.

We can also deliver this UCCXD - Deploying Cisco Unified Contact Center Express Course in French, Arabic, and Spanish. If you require another language option, our Customer Success Managers will be happy to assist and guide you through availability and scheduling.

Yes, our certified and experienced trainers can deliver this program onsite at your location, and if required, in your preferred language. For customized delivery formats and pricing, please contact your Customer Success Manager.

If you prefer to take this course as a group (onsite), the total duration will be 5, as required by the training vendor’s delivery standards.

 

Official training materials (for UCCXD - Deploying Cisco Unified Contact Center Express Course), instructor support, hands-on labs and practical exercises, and 1-month post-training Q&A support.

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

Recommendations by our happy graduates.

DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))

Popular locations for UCCXD - Deploying Cisco Unified Contact Center Express Course in Spain

Andalusia Catalunya Provincia de Madrid Comunidad de Madrid Província de Barcelona Madrid Barcelona Valencia Seville Zaragoza Malaga Murcia Palma Las Palmas Alicante Bilbao Cordoba Valladolid

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